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      • Free "Generic" Customization Offer

    Free "Generic" Customization

    ​Our documents are entirely editable, so most people familiar with Microsoft Word can easily search and replace, performing their own customization. However, some customers may wish to have us provide the basic (generic) customization of adding of logos and key personnel. This free generic customization is a one-time, value added service - allow 24-48 hours for completion. Urgent requests should be followed with an e-mail reply with a required deadline. Once you have received your customized manuals, you should replace your originally downloaded source documents with the generically customized documents.

    If the question doesn't apply to you, type "N/A"
    Click the instructions (?) if you have questions about completing a field.
    To help us identify your purchase, please put the order number. If a verbal order, please include a copy of the correspondence in the comments field.
    Legal Company Name - as you wish it to appear in the documents. For DBA we will include the complete DBA name in the header; in the text it will appear as the trade name only.
    Who is responsible for managing Anti-Money Laundering Reporting?
    Simply, this is anyone else who may report Supicious Activity, who has FinCEN BSA Reporting Portal Credentials: https://bsaefiling.fincen.treas.gov/main.html
    This is the person responsible for complaint resolution, operations review or state examination contacts.
    This could be a repeat of other personnel above. Generally, this person who gives access to site audits, vendor management?
    Who manages the QC process, pre-funding audit, post-closing, manages audit vendors? Again, this could be someone who has other responsibilities, but who ultimately is responsible for ensuring QC policies are adhered to, compiles reports, and can answer questions about QC.
    Who does loan level auditing and auditing of your procedures and loans? Non-delegated firms and brokers don't usually need to have monthly or quarterly audits. If you haven't selected a firm, put "Not Selected At This Time" If you want us to do your annual audits put "Mortgage Management Systems" If you need monthly or quarterly loan level QC audits, and you haven't selected a provider, we normally recommend Waquis QC for small non-banks. For larger institutions or banks we recommend: 1.) The Compliance Group 2.) BSI Servis One 3.) Meta Source
    Who is responsible for making sure you check all employees, vendors and applicants against the OFAC list? Also, this person is responsible for reporting and evaluating OFAC Compliance. In smaller firms, the AML officer is also the OFAC officer, since the requirements both report to the Treasury Department.
    LLC, Sole Proprietor, S Corporation, LLP? Each of these have their own form. If you have these different forms you will have adjust phrases like "board of directors" "officers" to "members" or "owners"
    - WHO IS RESPONSIBLE FOR MAKING SURE THAT PERSONAL INFORMATION OF CUSTOMERS IS SAFE, SECURE, AND MONITORED? This person may be your IT manager, or it may be a 3rd party who you contract with to manage your IT Solutions. If this is the case please provide their Name AND Company Name. "Name, Company Name"
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  • Home
    • Search our site
    • The CFPB and You
    • What Does a QC Plan Do?
    • Choosing the Right One
    • Free Sample Request Form
    • Request Discount Code
    • About Us >
      • About Us
      • FAQs
      • 100% Guarantee
      • Client List
    • Industry Blog
  • Single Policies
    • Single Policies
    • Free Sample Policies >
      • TIL-RESPA Integrated Disclosure (TRID)
      • HPML Appraisal Policy
      • Social Media
      • Ability to Repay
      • SAFE Act Policy
      • E-Sign Policy
      • Loan Originator Comp
      • Complaint Resolution
    • Disaster Recovery/Business Continuity Plan
    • Fair Lending/Fair Housing
    • Secondary Marketing-Loss Mitigation
    • Anti-Money Laundering (AML/BSA/SAR) Plan
    • Appraiser Independence - Appraisal Management
    • Anti-Predatory Lending (UDAAP)
    • Vendor Management
    • Business Plan
    • MERS QA Plan
  • Modules
    • Module System
    • Mortgage Compliance Manual
    • Quality Control Options >
      • Quality Control Options
      • Lender Quality Control Plan >
        • HUD-FHA Quality Control Plan
      • Broker/Non-Del QC Plan
    • Information Security - FACTA/Red Flags & ID Theft >
      • IT/Cyber Audit
    • Origination/Production Module
    • Processing Module
    • Underwriting/Credit Policy
    • Closing/Funding/Warehouse
    • Mortgage Ops & Employee
    • Wholesale/Third Party Origination
    • Mortgage Servicing Module >
      • Mortgage Servicing
      • Mortgage Sub-Servicing
      • MERS Quality Assurance (QA)
  • Packages
    • Packages
    • Complete Mortgage Banker Package
    • Complete Correspondent Pack
    • Lender Compliance Pack
    • Broker-Non Del Compliance Pack
    • Processing Company Package
    • Anti-money laundering AML/BSA/SAR package >
      • Annual AML/BSA Audit
      • Annual AML Training
      • Free AML/BSA SAR Evaluation
    • Cyber/IT Security Audit Package
    • Advertising Audit Package
  • Services
    • Services
    • State Audit Prep >
      • State Audit Prep Package >
        • Pennsylvania Exam Preparation
        • Washington State Mortgage Lender Broker
        • New York Lender Broker Audit Prep
        • North Carolina Lender Broker
        • Ohio Mortgage Lender Broker
        • Texas Exam Preparation
      • Annual Audit Preparation
      • State Examination System (SES) Support
      • State Examination Packages >
        • Supervisory Plan
    • Training Services >
      • AML Training
      • Fair Lending Training
      • ID Theft Training FACTA
      • Cybersecurity Training GLB Safeguarding
      • Fraud Red Flag and QC Training
      • Privacy Act - GLB Training
      • Advertising Compliance Training
      • New Employee Training
    • Knowledge Base-FAQ
    • My Compliance VP - Manager >
      • My Compliance VP - Manager
      • Login Compliance Manager
      • Login Document Managment
      • Manage Subscription
    • Updates and Downloads >
      • Updates and Downloads
      • Updates and Downloads (members)
    • Warehouse Lender/Agency Approval >
      • Comergence Upload Service
    • Request Review
    • How to: Customization Services >
      • Customization Services
      • How to: Downloading Documents
      • How to: Customize Your Manual
      • Free "Generic" Customization Offer