We write policies and procedures so you can spend your time making sure your company writes loans
We provide complete, regularly updated Mortgage Lending, Correspondent and Broker Policies and Procedures Manuals and Mortgage Quality Control Plans to help you comply with Federal Laws and Agency (Fannie Mae/ Freddie Mac, FHA-HUD, Ginnie Mae) requirements. The complete packages exceed the CFPB's requirement for a Compliance Management System (CMS). Delivered instantly after ordering via e-mail, you can edit these in Word, Excel and PowerPoint today.
We provide industry standard documentation for you to customize to match your company's practices.
We provide regular updates - at no cost, no subscription required.
Writing and implementing policies and procedures represents one of the most time consuming and costly tasks facing compliance managers, operations executives or line business managers. Whether a quality control plan, business management system, policies, procedures manual, or training program, writing from scratch can be a painfully time-consuming process.
Our mortgage policies and procedures manuals are not "fill in the blanks" PDF's. You you get Microsoft Office compatible and editable documents. In addition, unlike other content providers, we do not copyright or lock our content, so you can completely modify your product; delete, add, re-organize, publish electronically to your heart's content.
What We Provide
We provide complete Bank, Credit Union, Mortgage Banker or Mortgage Lender and Mortgage Broker/Mini-Correspondent Policies and Procedures
2/8/2018 - Compliance - Updated HMDA Reporting Process - Based on CFPB changes, expanded data collection and interpretations.
11/27/2017 - Compliance, Origination, Underwriting - Updated Pre-Qualification Policy and Procedure. This policy clarifies what a pre-qualification is, and under what circumstances you must report a denial.
8/8/2017 - Updated Fraud Reporting Procedure for QC Plan; Updated Risk Assessment Procedure for Mortgage Companies
2/7/2017 - Update - Privacy, OFAC and Business Plan
1/5/2017 - Updated Advertising Policy and Checklist
11/28/2016 - By Request Only - California Servicing Loss Mitigation - Homeowner's Bill of Rights (HBOR) - Lender licensees, even if they don't service, must have this policy in place.
8/3/2016 - AML Audits, MERS Policy, TRID Checklist, Training Policy, Reverse Mortgage Disclosure, Fair Lending Pricing Concession Policy
AML Audits are due in August
MERS Policy Template
TRID Checklist Updates
Internal Training Programs
Reverse Mortgage Disclosure
Fair Lending Pricing Concession Procedure
2/3/2016 - Checklist of FHA Quality Control Rev 4001.1 Requirement Locations in our QC Plans
10/3/2015 - TRID (now Know Before You Owe) Policy & Procedure
8/11/2015 Broker QC Plan
We have provided a guide for the location of frequently requested Pre-Funding Quality Control Requirements:
4/29/2015 Employee Training Policy
The events surrounding the CSBS and NMLS New Day Financial episode have led us to issue
4/2/2015 Compliance/Origination/Processing/ Closing/QC Audit
TIL RESPA Integrated Disclosures - Combines two disclosures into one, resulting in
1/6/2015 Operations/QC Audit
The requirement for an operating audit indicates that you must be able to verify that
10-27-14 AML-BSA Self-Audit Checklist for Lenders and Brokers - Use to ensure correct implementation.
6-24-14 Review Your Policies - Ensure you have applied all updates
6-18-14 Social Media Policy for mortgage loan originators - Click here to read article and request download
1-10-14 HPML Appraisal Policy for Non-QM loans.
10-30-13 (updated) Ability to Repay Policy
See Updates and Downloads for continuation