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Mortgage Policies and Procedures

Manage your business with actionable controls - not just what but HOW
Meet compliance requirements of
State Regulators - Investors/Lenders - Agencies - Federal Regulators

Mortgage Policies and Procedures - Quality Control (QC) Plans - Compliance Audits, Exams and Training

Call 877-918-7246
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We provide complete, regularly updated Mortgage Lending, Correspondent and Broker Policies and Procedures Manuals and Mortgage Quality Control Plans to help you comply with Federal Laws and Agency (Fannie Mae/ Freddie Mac, FHA-HUD, Ginnie Mae) requirements. The complete packages exceed the CFPB's requirement for a Compliance Management System (CMS). Delivered instantly - via email after ordering - you can edit these in Word, Excel and PowerPoint today.

Time Saving

We provide industry standard documentation in WORD FORMAT for you to customize to match your company's practices. 

We provide regular updates - at no cost, no subscription required. All you have to do is sign up and edit your documents. 

Writing and implementing policies and procedures represents one of the most time consuming and costly tasks facing  compliance managers, operations executives or line business managers.  Whether a quality control plan, business management system, policies, procedures manual, or training program, writing from scratch can be a painfully time-consuming process.  

Completely Customize

You get Microsoft Office compatible and editable documents, not "fill in the blanks" PDF mortgage policies and procedures manuals. In addition, unlike other content providers, we do not copyright or lock our content, so you can completely modify your product; delete, add, re-organize, publish electronically to your heart's content.

What We Provide

We provide complete Bank, Credit Union, Mortgage Banker or Mortgage Lender and Mortgage Broker/Mini-Correspondent Policies and Procedures
  • Compliance Management System in an easy-to-follow style
  • Mortgage Quality Control Plan Solution for FHA/HUD, VA, Fannie Mae (FNMA), Freddie Mac (FHLMC), USDA, CFPB
  • Includes Fannie Mae and Freddie Mac Pre-Funding Audit Requirements 
  • "Fraud Red Flags" Fraud Detection and Prevention Plans
  • AML/BSA Plans including independent reviews and training
  • HUD Post-Closing AND Production Quality Control (for GNMA - Ginnie Mae lenders)
  • Mortgage Specific Red Flag-Identity Theft Plan for FACTA, Gramm-Leach-Bliley, and FTC Safeguards
  • Expertise - 8,500 customers deployed since 1996 (as of 6/26/2023)
  • Location in Washington, DC - fast access to HUD, FNMA, FHLMC, VA, USDA
  • Added Value - Each Module Contains MULTIPLE policies and procedures, not just one.

Recent Updates

We make hundreds of changes a year. Check our list of updates here.

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Regulatory Compliance Management System

Our systems of modules work together to give you a compliance management system, where you can not only have a policy but also a process by which you comply. A compliance management system has 4 pillars:
  1. Compliance Manager - keeping records and supervising
  2. Policies and Procedures - detailing how you comply
  3. Training - showing employees how they need to do their jobs
  4. Testing and Audit - periodic reviews of each function

A la carte Compliance Services

  • Compensation Plan Reviews
  • AML Audits
  • Cyber Security Audits
  • Advertising Reviews
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  • Home
    • Search our site
    • The CFPB and You
    • What Does a QC Plan Do?
    • Choosing the Right One
    • About Us >
      • Request Discount Code
      • About Us
      • Privacy Policy
      • Terms of Use
      • 100% Guarantee
      • Client List
    • Industry Blog
  • Single Policies
    • Single Policies
    • Free Sample Policies >
      • Free Sample Request Form
      • SAFE Act Policy
      • FREE Sample AML Plan
      • TIL-RESPA Integrated Disclosure (TRID)
      • Complaint Resolution
      • HPML Appraisal Policy
      • Social Media
      • Ability to Repay
      • E-Sign Policy
      • Loan Originator Comp
    • Disaster Recovery/Business Continuity Plan
    • Fair Lending/Fair Housing
    • Secondary Marketing-Loss Mitigation
    • Advertising
    • Anti-Money Laundering (AML/BSA/SAR) Plan
    • Appraiser Independence - Appraisal Management
    • Anti-Predatory Lending (UDAAP)
    • Vendor Management
    • Business Plan
    • MERS QA Plan
  • Modules
    • Module System
    • Mortgage Compliance Manual
    • Quality Control Options >
      • Quality Control Options
      • Lender Quality Control Plan >
        • HUD-FHA Quality Control Plan
      • Broker/Non-Del QC Plan
    • Information Security - FACTA/Red Flags & ID Theft >
      • IT/Cyber Audit
    • Origination/Production Module
    • Processing Module
    • Underwriting/Credit Policy
    • Closing/Funding/Warehouse
    • Mortgage Ops & Employee
    • Wholesale/Third Party Origination
    • Mortgage Servicing Module >
      • Mortgage Servicing
      • Mortgage Sub-Servicing
      • MERS Quality Assurance (QA)
  • Packages
    • Packages
    • Complete Mortgage Banker Package
    • Complete Correspondent Pack
    • Lender Compliance Pack
    • Broker-Non Del Compliance Pack
    • Processing Company Package
    • Anti-money laundering AML/BSA/SAR package >
      • Annual AML/BSA Audit
      • Annual AML Training
      • AML/BSA Plan
      • Free AML/BSA SAR Evaluation
    • Cyber/IT Security Audit Package >
      • Cyber Security Audit
      • IT/Cyber Security Training
      • CyberSecurity Policies
    • Advertising Audit Package
  • Services
    • Services
    • State Audit Prep >
      • State Audit Prep Package >
        • Georgia Mortgage Examination
        • Massachusetts Examination
        • Michigan Examination
        • Missouri Audit Prep
        • New York DFS License Exam
        • North Carolina NCCOB Examination
        • Ohio DFI License Examination
        • Pennsylvania Audit/Exam
        • Texas Exam Preparation
        • Washington DFI Exam
      • Annual Audit Preparation
      • State Examination System (SES) Support
      • State Examination Packages >
        • Supervisory Plan
    • Training Services >
      • Compliance Manager Training
      • AML Training
      • Social Engineering Phishing Training
      • Fair Lending Training
      • ID Theft Training FACTA
      • Cybersecurity Training GLB Safeguarding
      • Fraud Red Flag and QC Training
      • Appraiser Independence (AIR) Training
      • Privacy Act - GLB Training
      • Advertising Compliance Training
      • New Employee Training
      • RESPA Training
      • Truth-in-Lending Training
      • New York Human Rights Training
    • Knowledge Base
    • Audits/Reviews >
      • AML Audits
      • IT Security-Cyber Audits
    • Updates and Downloads >
      • Updates and Downloads
    • Warehouse Lender/Agency Approval >
      • Comergence Upload Service
    • Request Review
    • How to: Customization Services >
      • Customization Services
      • How to: Downloading Documents
      • How to: Customize Your Manual
      • Free "Generic" Customization Offer
  • Compliance Manager
    • My Compliance VP - Manager
    • Customer Portal